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Shipping & Delivery

We strive to provide you with a seamless shopping experience and ensure your order reaches you in a timely manner. Please take a moment to review our shipping and delivery policies.

Shipping Information

    Estimated delivery times:

    • The Netherlands, Belgium & Germany: 1–2 business days
    • Rest of Europe: 2–5 business days
    • United States / UK: 2–5 business days
      (import duties and taxes may apply)
    • Other countries: 3–10 business days

    Please note that these delivery times are average estimates and may vary.

    Once your order has been dispatched, you will receive a track & trace link via email to follow the progress of your package.

    Order Fulfillment
    All orders will be fulfilled within 1-2 business days. Once your order has been dispatched, you will receive a track & trace link via email to monitor the progress of your package.

    Free Worldwide Shipping
    We are pleased to offer free worldwide shipping on all orders above €100.

    VAT, Import Taxes, and Fees
    Orders from outside the European Union may be subject to VAT, import taxes, and other fees imposed by local customs authorities and/or postal couriers. Please note that any VAT, import taxes, or other fees incurred are the responsibility of the customer and not Chromer. Customs processing varies in each country, so if you have any questions, please reach out to your local customs office for clarification.

    Holiday Notice
    During holidays, there may be possible delays in order processing and delivery. We appreciate your understanding in such situations.

    Lost or Damaged Items
    Once your order has been dispatched, Chromer cannot be held responsible for any losses incurred during shipping. It is the customer's responsibility to track the shipment using the provided tracking information and to contact the courier regarding the delivery of the purchase. We will do our best to assist you in recovering an item, but replacements or refunds can only be provided upon successful return or confirmation of the item being returned.

    If you received a damaged product (that did not occur during shipment), please contact our Customer Service team by sending an email to contact@chromer.eu and provide detailed information and pictures of the damaged product. Our team will assess the situation and manage the request with high priority.

    Customer Support
    If you encounter any problems with your order, please contact us at contact@chromer.eu, and we will assist you as quickly as possible.

    We value your satisfaction and are committed to resolving any issues that may arise during the shipment of your order. Please don't hesitate to contact us if you have any further questions or concerns.