If you have any questions or feedback, don’t hesitate to reach out! We’re here to help and aim to respond within 24 hours.

📧 Email: contact@chromer.eu
🕘 Available Monday to Friday, 09:00 – 17:00 (CET)

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Subscribe to restock notifications by joining our Members Club at the bottom of the site to stay in the loop.

Reach out to our Customer Service team through the Contact Page. We’ll gladly assist you.

Add 3 items to your cart, the cheapest item is automatically free.

Works on all jewelry & watches:
✔ Works if you mix 2 watches + 1 jewelry
✔ Works if you mix 1 watch + 2 jewelry
✔ Works if you mix 3 jewelry
❌ Does not work if you mix 3 watches

In most cases, no. We reserve the right to disable other discount codes when using this offer.

That said, we sometimes allow bonus promos. Subscribe to our newsletter to be the first to know.

We accept the following secure payment options:

• Paypal
• Apple Pay & Google Pay
• ShopPay
• MasterCard
• VISA
• American Express
• Maestro
• iDeal
• Klarna
• Bancontact

Contact us immediately via the Contact Page.

If your order hasn’t shipped yet, we may be able to cancel or update it. A processing fee (between €10–€50) may apply. Once dispatched, changes are no longer possible.

Yes, you'll receive an email right after placing your order. Check your spam/junk folder if you don't see it.

There may have been a typo in your email address. Contact us to double-check and resend the confirmation.

Email contact@chromer.eu with your order number and clear photos of the issue. We’ll solve it quickly.

Contact us via the Contact Page with your order number and any invoice details.

Ensure your billing info is accurate and you're on a secure network. Try again or use a different method.

Yes, use the currency selector in the menu or in our site footer.

• EU orders: No import fees.
• Outside EU: Local customs may charge VAT or import duties. These costs are the customer’s responsibility.

Yes, we offer a 60-day return policy. Items must be in original condition, unworn, and with all packaging included.

Return Info »

Contact us or visit our Returns Page for full instructions. We’ll send you a return form.

Return shipping is the customer’s responsibility unless the return is due to a faulty or incorrect product.

Returns are processed within 3–10 business days of receiving the item. Refunds may take a few extra days, depending on your payment provider.

We’ll contact you with alternative options or offer a refund/store credit.

It’s in your order confirmation email. If you didn’t receive one, contact us.

For orders placed with our 1+1 FREE and/or 3-for-2 promotion, returns of 1 or 2 items from the promotion set are only accepted for exchange. Full refunds or store credit are only possible if all (promotional) items are returned together in unworn, unused, and perfect condition with original packaging. In case free items have not been returned, the original price of those items will be deducted from the refund amount. This policy ensures fairness for all customers taking advantage of our bundle offer.

We are pleased to offer free worldwide shipping from €100.

Estimated delivery times:

• The Netherlands, Belgium & Germany: 1–2 business days
• Rest of Europe: 2–5 business days
• United States / UK: 2–5 business days
  (import duties and taxes may apply)
• Other countries: 3–10 business days

Please note that these delivery times are average estimates and may vary.

Once your order has been dispatched, you will receive a track & trace link via email to follow the progress of your package.

Click here for more information about Shipping & Delivery.

All orders ship from our European warehouse(s).

Yes, free worldwide shipping on orders over €100.

You’ll get a tracking email once your order ships. Check spam if it’s missing after 3-5 days.

Yes, worldwide. Except to regions affected by current warzones.

If your item arrives damaged (not due to shipping), email us at contact@chromer.eu with photos.

Lost orders must be investigated with the courier first before we can proceed with a resolution.

Yes, all jewelry and watches are waterproof, heatproof and sweatproof. Ideal for a run, gym session or a swim.

Each watch includes a sizing tool and instructions. Step-by-step instructions are provided in the manual or click here. Or visit a local watch shop for an adjustment.

Yes, that is possible but that depends on the availability. Keep an eye on our available collections/items.

Use the quick-release tabs on the back of each strap, no tools needed.

Subscribe to our newsletter and follow us on social media for updates and early access.

• Jewelry: Lifetime Guarantee
• Watches: 2-Year Warranty

You’re fully covered for any manufacturing defects.

Full Warranty Info »

Jewelry (Lifetime):

✔ Tarnishing, fading, discoloration

✔ Broken chains, snapped links, faulty clasps

✔ Stones falling out

✔ Normal wear-related issues

Watches (2-Year):

✔ Defects in movement, case, dial, hands, strap, or clasp

Full Warranty Info »

• Lost or stolen items
• Accidental damage or misuse
• Wear and tear (scratches, fading, battery replacements)
• Unauthorized repairs or modifications
• Warranty claims without proof of purchase or clear photos

Full Warranty Info »

Chromer covers shipping of any replacement item. Customers are responsible for return shipping unless the item was faulty on arrival.

Send your order number and clear photos or videos of the issue to contact@chromer.eu. We usually resolve claims within 5–7 business days.

NOTE: Our lifetime guarantee only applies to jewelry and not to watches.

Fair use applies to keep the policy fair for all customers.

Full Warranty Info »